Returns & Exchanges
We want you to cherish your heartbeat keepsake forever, but if you are not completely satisfied, we offer returns and exchanges on unused items within 30 days of delivery. Please ensure all original packaging and recording modules are included in their original condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your heartbeat bear and any accessories in the original box to ensure they are protected during transit.
Attach Shipping Label
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned item, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing